DEJAVOO QD Line

Getting Started with the QD2 & QD4

This Dejavoo QD Line Quick Reference Guide will help you with step-by-step instructions for basic functions on the android devices.

The Dejavoo QD Line is a new high-end android terminal line offering wireless and desktop options with cutting-edge 4G technology.

This new line offers lightning fast reliable software accessible on a large touch screen.

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1.  Tap on the CREDIT icon on your terminal home screen.
2.  Tap on the SALE icon.
3.  Input CLERK ID# and press OK.* 
4.  Input the SALE AMOUNT and press OK.
5.  Tap (contactless only) or insert chip card.
6.  If prompted, confirm the sale amount by tapping OK or NO.*
7.  The transaction is processed. Receipt will print with details of the transaction.

*Conditional on the terminal’s configuration.

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MANUALLY ENTERED SALE

1.  Tap on the CREDIT icon on your terminal home screen.
2.  Tap on the SALE icon.
3.  Input CLERK ID# and press OK.*
4.  Input the SALE AMOUNT and press OK.
5.  Manually input CARD #.
6.  Follow the CNP prompts (input exp. date, ZIP code, etc).*
7.  The transaction is processed. Receipt will print with details of the transaction.

*Conditional on the terminal’s configuration.

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DEBIT SALE

1.  Tap on the DEBIT icon on your terminal home screen.
2.  Tap on the SALE icon.
3.  Input CLERK ID# and press OK.*
4.  Input the SALE AMOUNT and press OK.
5.  Tap (contactless only) or insert chip card.
6.  If prompted, confirm the sale amount by tapping OK or NO.*
7.  Customer enters PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK.
8.  The transaction is processed. Receipt will print with details of the transaction.

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EDIT TIPS BY TRANSACTION #

1.  From the idle prompt, tap the * icon to access the FAVORITES menu.
2.  Tap EDIT TIP.
3.  If prompted, input Manager Password (1234 default).
4.  Tap ALL.
5.  Tap TRANSACTION #.
6.  Input TRANSACTION # and press OK.
7.  Transaction amount appears, input TIP AMOUNT and press OK.
8.  If prompted, confirm the tip amount by tapping YES or NO.* 
9.  Repeat steps 5 and 6 as needed.
10. After all desired tips have been adjusted, press the BACKWARD TRIANGLE key continually to return to the home screen.

*Conditional on the terminal’s configuration.

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VOID CREDIT TRANSACTION (CARD PRESENT)

1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input the VOID AMOUNT and press OK.
4. If prompted, confirm the void amount by tapping OK or NO.*
5. If prompted, input MANAGER PASSWORD (default password is 1234).
6. Tap (contactless only) or insert chip card.
7. Enter the void transaction # and press OK.
8. The transaction is processed. Void receipts will print with details of the transaction.

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VOID CREDIT TRANSACTION # (CARD NOT PRESENT)

1. From the idle prompt, tap the *icon to access the FAVORITES menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Confirm the void transaction by tapping SELECT.
7. If prompted, confirm the void amount by tapping OK or CANCEL. *
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the transaction.

*Conditional on the terminal’s configuration.

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CREDIT CARD RETURN

1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the RETURN icon.
3. Input the RETURN AMOUNT and press OK.
4. If prompted, confirm the return amount by tapping OK or NO.*
5. If prompted, input MANAGER PASSWORD (default password is 1234).
6. Tap (contactless only) or insert chip card.
7. The transaction is processed. Return receipts will print with details of the transaction.

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REPRINT RECEIPT

1. From the idle prompt, tap the star icon to access the FAVORITES menu.
2. Tap REPRINT RECEIPT.
3. If prompted, input Manager Password {1234 default) .
4. Tap desired option (LAST, BY TRANSACTION # or BY CARD NUMBER).
5. Follow prompts and transaction receipt prints.

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SETTLE DAILY BATCH

1. From the idle prompt, tap the star icon to access the FAVORITES menu.
2. Tap SETTLE DAILY BATCH.
3. If prompted, input Manager Password {1234 default).
4. Terminal communicates with the host.
5. Settlement Report prints.

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CALL ME FEATURE (Must be Enabled)

• From the terminal main screen tap the phone icon.
• If prompted, input Manager Password {1234 default) .
• Tap CALL ME, under the Support Menu.
• The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.

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PRINTING REPORTS

1. From the idle prompt, tap the star icon to access the FAVORITES menu.
2. Tap desired report type (DAILY REPORT or SUMMARY REPORT).
3. If prompted, input Manager Password {1234 default).
4. REPORT prints.

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SETTLE DAILY BATCH

1. From the idle prompt, tap the star icon to access the FAVORITES menu.
2. Tap SETTLE DAILY BATCH.
3. If prompted, input Manager Password {1234 default).
4. Terminal communicates with the host.
5. Settlement Report prints.

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TURN SERVER PROMPT ON/OFF

1.   From the idle prompt, tap the ‘three lines’ icon to access the CORE menu.
2.   Tap APPLICATIONS.
3.   Tap CREDIT/DEBIT/EBT.
4. Tap SETUP.
5. If prompted, input Manager password (1234 default).
6. Tap TRANS PROMPTS.
7. Tap CLERKS.
8. Tap PROMPT.
9. Tap to select desired option.
10. Press the backward triangle key continually to return to the homescreen.

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RETAIL

1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only) or insert chip card.
5. If prompted, confirm the sale amount by tapping OK or NO.*
6. The transaction is processed. Sales receipts will print with details of the transaction. 

*Conditional on the terminal’s configuration.

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1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Manually input CARD #.
5. Follow the CNP prompts (input exp. date, ZIP code etc).*
6. The transaction is processed. Sales receipts will print with details of the transaction.

*Conditional on the terminal’s configuration.

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1. Tap on the DEBIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only) or insert chip card.
5. If prompted, confirm the sale amount by tapping OK or NO.*
6. Customer enters PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK.
7. The transaction is processed. Sales receipts will print with details of the transaction.

*Conditional on the terminal’s configuration.

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1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input the VOID AMOUNT and press OK.
4. If prompted, confirm the void amount by tapping OK or NO.*
5. If prompted, input MANAGER PASSWORD (default password is 1234).
6. Tap (contactless only) or insert chip card.
7. Enter the void transaction # and press OK.
8. The transaction is processed. Void receipts will print with details of the transaction.

*Conditional on the terminal’s configuration.

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1. From the idle prompt, tap the *icon to access the FAVORITES menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Confirm the void transaction by tapping SELECT.
7. If prompted, confirm the void amount by tapping OK or CANCEL. *
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the transaction.

*Conditional on the terminal’s configuration.

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1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the RETURN icon.
3. Input the RETURN AMOUNT and press OK.
4. If prompted, confirm the return amount by tapping OK or NO.*
5. If prompted, input MANAGER PASSWORD (default password is 1234).
6. Tap (contactless only) or insert chip card.
7. The transaction is processed. Return receipts will print with details of the transaction.

*Conditional on the terminal’s configuration.

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1. From the idle prompt, tap the star icon to access the FAVORITES menu.
2. Tap REPRINT RECEIPT.
3. If prompted, input Manager Password {1234 default) .
4. Tap desired option (LAST, BY TRANSACTION # or BY CARD NUMBER).
5. Follow prompts and transaction receipt prints.

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1. From the idle prompt, tap the star icon to access the FAVORITES menu.
2. Tap SETTLE DAILY BATCH.
3. If prompted, input Manager Password {1234 default).
4. Terminal communicates with the host.
5. Settlement Report prints.

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1. From the terminal main screen tap the phone icon.
2. If prompted, input Manager Password {1234 default) .
3. Tap CALL ME, under the Support Menu.
4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.

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1. From the idle prompt, tap the star icon to access the FAVORITES menu.
2. Tap desired report type (DAILY REPORT or SUMMARY REPORT).
3. If prompted, input Manager Password {1234 default).
4. REPORT prints.

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1.   From the idle prompt, tap the ‘three lines’ icon to access the CORE menu.
2.   Tap APPLICATIONS.
3.   Tap CREDIT/DEBIT/EBT.
4. Tap SETUP.
5. If prompted, input Manager password (1234 default).
6. Tap TRANS PROMPTS.
7. Tap CLERKS.
8. Tap PROMPT.
9. Tap to select desired option.
10. Press the backwards triangle key continually to return to the homescreen.

*Conditional on the terminal’s configuration.

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QD LINE DEJAVOO CASH DISCOUNT APPLICATION

CHIP/CONTACTLESS SALE

1. From the idle screen, enter the amount of the transaction you want to process and press OK.
2. The default transaction will be Sale.
3. Choose the payment type the customer will use. Options are Card and PIN Debit.
4. If configured, terminal will prompt to Select or Input Tip amount.
5. When prompted, tap or insert the card. If required (debit), enter PIN number.
6. Transaction will be processed and once approved, a receipt will print out.

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CREDIT CARD RETURN

1. From the idle screen, enter the amount of the transaction you want to process and press OK.
2. The default transaction will be Sale. Tap on the > at the top of the screen to select Return.
3. Choose the payment type the customer will use. Options are Card and PIN Debit.
4. Confirm the amount of the Return. If prompted, input Manager Password (default password is 1234).
5. When prompted, tap, insert or manually enter the card number.
6. Transaction will be processed and once approved, a receipt will print out.

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MANUALLY ENTERED SALE

1. From the idle screen, enter the amount of the transaction you want to process and press OK.
2. The default transaction will be Sale.
3. Choose the payment type the customer will use. Options are Card (credit) EBT Food, EBT Cash.
4. If configured, terminal will prompt to Select or Input Tip amount.
5. When prompted to tap, swipe or insert card, tap on the screen and key in card number and follow further screen prompts.
6. Transaction will be processed and once approved, a receipt will print out.

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VOID BY TRANSACTION NUMBER

1. From the idle prompt, tap the STAR icon to access the Favorites menu.
2. Tap Void Transaction.
3. If prompted, input Manager Password (1234 default).
4. Tap By Transaction #.
5. Input Transaction # to be voided and press OK.
6. Confirm the void transaction by tapping Select.
7. If prompted, confirm the void amount by tapping OK or Cancel. Conditional on the terminal’s configuration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the transaction.

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REPRINT RECEIPT

1. From the idle prompt, tap the STAR icon to access the Favorites menu.
2. Tap Reprint Receipt.
3. If prompted, input Manager Password (1234 default).
4. Tap desired option (Last, By Transaction # or
   By Card Number).
5. Follow prompts and transaction receipt prints.

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CALL ME FEATURE (MUST BE ENABLED)

1. From the terminal main screen tap the PHONE icon.
2. If prompted, input Manager Password (1234 default).
3. Tap Call Me, under the Support Menu.
4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.

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EDIT TIPS BY TRANSACTION #

1. From the idle prompt, tap the STAR icon to access the Favorites menu.
2. Select Transaction #.
3. If prompted, input Manager Password (1234 default).
4. Input Transaction # and press OK.
5. Transaction amount appears. Input Tip Amount and press OK.
6. If prompted, confirm the tip amount by tapping Yes or No. Conditional on the terminal’s configuration.
7. If required, repeat steps 3 to 5 for each transaction.

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SETTLE DAILY BATCH

1. From the idle prompt, tap the STAR icon to access the Favorites menu.
2. Tap Settle Daily Batch.
3. If prompted, input Manager Password (1234 default).
4. Terminal communicates with the host.
5. Settlement Report prints.

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PRINTING REPORT

1. From the idle prompt, tap the STAR icon to access the Favorites menu.
2. Tap desired report type (Daily Report or Summary Report).
3. If prompted, input Manager Password (1234 default).
4. Report prints.

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TURN SERVER PROMPT ON/OFF

1. From the idle prompt, tap the THREE HORIZONTAL LINES icon to access the Core menu.
2. Tap Applications.
3. Tap Credit/Debit/EBT.
4. Tap Setup.
5. If prompted, input Manager Password (1234 default).
6. Tap Trans Prompts.
7. Tap Clerks.
8. Tap Prompt.
9. Tap to select desired option.
10. Press the BACKWARD TRIANGLE key continually to return to the homescreen.

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WIRELESS ICONS

TERMINAL POWER OFF/REBOOT