Need Help or Have Questions?
You can easily reach our Support team by submitting a support ticket through the Merchant Portal.
How Do I Access Merchant Portal to Get Started Submitting Tickets?
You can access Merchant Portal by visiting: https://my.clearent.net/ui/.
If you do not have access, you can request access by reaching out to our support team at 866.435.0666
Option 1 or customersupport@clearent.com.
Things to Check Before Submitting a Support Ticket
The required information to submit a ticket will vary based on the ticket type and will be outlined in the form.
Who Can Submit Support Tickets?
- All merchants supported by Clearent will have access to submit support tickets.
What Types of Tickets Can You Request?
You can request the same types of support tickets as currently available through other channels.
Primary reasons include categories such as:
- Transactions, Batches, or Fees
- Merchant Portal Questions
- Terminal Inquiries
- Account Questions
- Compliance Issues
- Merchant Tax Information
- Bank Account Settings
How to Create a Support Ticket
- Log into the Merchant Portal: Use your
credentials to access the portal. - Navigate to the Support Tab: Click on the
“Support” tab in the navigation menu. - Select Your Primary Issue: Choose the option that best describes your primary
issue under “How can we help you?” - Select Your Secondary Issue: Choose a
secondary issue from the list under
“Choose the best description of this
issue.” - Provide Required Details: Fill in required
details related to your request. - Submit Your Request: Review your
information and submit the request. - Success: After submitting your request,
you’ll be directed to a success page and
receive a confirmation email thereafter.
