May 21, 2025
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New Feature Alert: User Notification Preferences in the Merchant Portal
We’re excited to roll out a new functionality in the Merchant Portal that puts more control in the hands of our users: User Notification Preferences are now live!
What Problem Does This Solve?
Previously, users had limited control over the notifications they received. This often meant:
- Business owners forwarding critical dispute messages manually
- An influx of irrelevant emails cluttering inboxes
With this new feature, users can now customize their notification preferences to receive only what matters most.
What Can You Do Now?
You can now enable or disable notifications for:
- Disputes Created
- Disputes Updated
This ensures users stay informed without the noise. Additionally, for merchants that have a hierarchy of sub-merchants below them, users can choose to receive notifications for all their sub-merchants as well.
Laying the Groundwork for the Future
This feature sets the stage for a scalable notification framework, allowing us to: add more notification types, introduce new channels (think SMS, in-app, etc.), and offer greater customization as we grow.
How to Use It
- Log in to the Merchant Portal
- Click your name in the top-right corner
- Select “Notification Preferences”
- Toggle your preferences for each notification type
Here’s a quick guide to help you get started.
We believe this update will significantly improve the merchant experience and streamline communication.
What’s New: Resolved Issues – May 8, 2025
- Transactions: transactions details appearing in a disabled state
- Problem: Clicking on the transactions modal was displaying in a grayed-out disabled/non-clickable state
What’s New: Resolved Issues – May 5, 2025
- Batches: Open Batches navigation item redirecting to Home page
- Problem: Clicking on the Open Batches item in the left-hand navigation was redirecting to the Home page
- Batches: batches not closing properly
- Problem: Searching for Closed Batches was returning inaccurate results due to multiple terminals with the same name