If you would like to close your account, please complete this form. If you have processed any transactions in the month of your closure, you will see one final month of billing. Please email the completed form to accountservices@clearent.com.
If you email this form you will receive a return email with a case number. If you do not receive a case number please resubmit your request. Without a signed and dated closure form and a case number, we will not be able to close the account and are not responsible for any additional fees.
In order to properly close your account, we need additional information about your experience with Clearent by Xplor. Providing a reason for closing your account is required.
Please note that if your account is closed, you may be subject to an Early Termination Fee as described in the most recent terms and conditions. Your Merchant Account will be closed five business days after receipt of your signed Account Closure Form. Before returning, please ensure you have run any final sales, final refunds, and closed your last batch.
Please note that Clearent by Xplor is not responsible for closing third-party relationships. If you have a direct processing relationship with American Express and do not participate in the OptBlue program, you must contact American Express directly at 800.528.5200 to cancel. Authorize.net, ePN and other third-party gateways and service providers must also be contacted directly by you in order to close your account.