Welcome to Clearent! Thank you for choosing us as your payment processing partner. Here’s how to get started.
Set Up Your Equipment
Scan this QR code to learn more.
Log In to Our Merchant Portal
- Watch for an email with details on how to access Merchant Home, which makes it fast and easy to manage your transactions, batches, and fees.
- Once you create your username and password, verify that we have your correct business information to help prevent backup withholding from the IRS. Learn more at clearent.com/IRS.
Take Your PCI Questionnaire & Run Any Required Network Scans
You have until the second-to-last business day of the first full billing cycle after you become a Clearent customer to complete the mandatory questionnaire and schedule and run any required quarterly network vulnerability scans. Follow these steps to avoid a monthly Non-Compliance fee.
- Log in to our Merchant Portal at my.clearent.net/ui.
- Click on the PCI link to go to the DataGuardian portal.
- Click on the Get Started button.
- Verify the contact information listed.
- Use the Questionnaire Selection Wizard to complete the appropriate questionnaire. You will instantly find out your PCI compliance status.
- Schedule and run any required quarterly scans. If your business is required to complete quarterly scans you must run and pass them to avoid being charged a PCI Non-Compliance fee.
- Review and electronically sign your certification.
Display Your Decals
Display the card brand acceptance decal on your door or window to welcome customers. Order free signage and marketing supplies at americanexpress.com/signage.
Keep Our Contact Info Handy
Attach the sticker with your account information to your terminal or computer. This will help us serve you faster if you have a question.
Clearent Customer Support
866.435.0666 | customersupport@clearent.com
7 a.m. – 11 p.m. CT, 7 days a week
Questions about: statements, billing, chargebacks/disputes, batch issues, and account changes (except pricing).
For specific questions related to the use and features of your third-party software platform, please call your software provider or developer first. If you still need assistance, feel free to contact us.
Visit our Support Site, support.clearent.com for additional information.
Visit clearent.com/merchantagreement for more information about processing transactions with Clearent.
Stay PCI Compliant
Questions about: completing your annual self-assessment questionnaire, running quarterly network vulnerability scans (if required).
855.864.1732
7 a.m. – 7 p.m. CT, Monday through Friday
Did you know more than 80% of data breaches target small businesses? Compliance with the Payment Card Industry Data Security Standards (PCI DSS) can protect your business and your customers.
The PCI DSS apply to any organization that stores, processes and/or transmits cardholder data. If your business accepts credit cards, then these standards apply to you.
If your business is required to complete quarterly network scans you must run and pass these scans in order to avoid the PCI Non-Compliance fee.
You have been have been automatically enrolled in Clearent’s DataGuardian compliance and security program, which makes PCI compliance fast and easy. With the program, you get a $150,000 Data Breach Protection Policy, access to easy-to follow questionnaires, network scanning tools to help you regularly monitor and protect your business, identity theft services, and valuable educational resources.
Take Your PCI Questionnaire
You have until the second-to-last business day of the first full billing cycle after your account was set up to complete your mandatory questionnaire and run and pass any required network vulnerability scans.
Follow the steps below to avoid a monthly Non-Compliance fee. Complete your PCI questionnaire and run any required scans.
- Log in to Merchant Home at https://my.clearent.net/ui.
- Click the Arrow icon under your PCI status, located at the top of your dashboard, to go to the DataGuardian portal.
- Click on the Get Started button.
- Verify the contact information listed.
- Use the Questionnaire Selection Wizard to complete the appropriate questionnaire. You will instantly find out your PCI compliance status.
- Schedule and run any required quarterly scans. If your business is required to complete quarterly scans you must run and pass these scans in order to avoid being charged a PCI Non-Compliance fee.
- Review and electronically sign your certification.
Did you miss the deadline?
Don’t worry! As soon as you complete your questionnaire and run and pass any required scans, the PCI Non-Compliance fee will be removed starting with the next billing cycle.
Empower Certification Reminder
If you participate in the Empower Program, you are required to confirm your understanding of the program’s rules twice a year. This certification process is crucial to safeguarding your business and helping you avoid potential fines from the card brands.
To certify that you understand the related rules, log in to the Merchant Portal at my.clearent.net/ui and click on the Certification link on the homepage.
If you are unable to certify your understanding of the program rules you may be subject to a monthly fee. For more information on how to comply with card brand regulations and the rules of the Empower Program, please visit clearent.com/certification.