March 2025 Release Notes

Whats New: Updates to Disputes, Virtual Terminal, & Resolved Issues – March 28, 2025

We’re excited to share key updates on enhancements to our Disputes page and resolved customer issues!

New Feature

• Disputes: Case Details familyiD timeline section
  • Implemented a timeline section in disputes Case Details to provide a reference of all cases related by familyID and their respective case status

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New Update

• Disputes: updates to the Disputes Table
  • Updated sorting options in the Dispute Table header to make them available and more visible for when merchants need to compare cases
  • Updated Disputes Table column field order to make disputes related details easier for merchants to view and interpret

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• Disputes: added related dispute cases messages in Response History
  • Added messages in the Response History section to help merchants follow messages across a dispute lifecyle from previous and/or newer cases related by familyID

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• Virtual Terminal: Virtual Terminal delayed loading speed
  • Problem: Virtual Terminal was experiencing long loading times
    Solution: Virtual terminal performance has been enhanced to reduce loading speeds for Virtual Terminal and overall Merchant Portal page loading

These updates aim to keep you up-to-date on key improvements to our disputes offering and issues impacting our community. We hope these changes help to improve you existing experience and provide an uninterrupted experience with using Merchant Portal.

Whats New: Resolved Issues – March 7, 2025

We’re excited to share an update on resolved customer issues!

Resolved Issues

• Virtual Terminal: Take a Payment page displaying multiple error messages upon initialization
  • Problem: Virtual Terminal: Take a Payment page displaying multiple error messages appear erroneously upon initialization
  • Solution: Virtual Terminal: Take a Payment page updated to remove erroneous error messages and display the expected amount only when an error occurs

These updates aim to keep you up-to-date on issues impacting our community. We hope these changes help provide an uninterrupted experience with using Merchant Portal.

Whats New: Resolved Issues – March 6, 2025

We’re excited to share an update on resolved customer issues

Resolved Issues

• Security Settings: security settings missing from mobile view of Merchant Portal
  • Problem: Security settings option was missing in the top-right user profile dropdown when viewing Merchant Portal from a mobile device
  • Solution: Security settings option updated to now display accurately when viewing Merchant portal from a mobile device
• Customers: customer first name and last name filters not working
  • Problem: Customer name filters were displaying a “No Customers Found” error when searching for active customers
  • Solution: Customer name filters updated to now display an accurate list of related first and last name results

These updates aim to keep you up-to-date on issues impacting you. We hope these changes help provide an uninterrupted experience with using Merchant Portal.

Thank you for your continued support! 🚀