Whats New: Resolved Disputes & Virtual Terminal Issues – Feb 28, 2025
We’re excited to share key updates on a few issues we have resolved for our Disputes and Virtual Terminal offerings!
Resolved Issues
- Failed Dispute response uploads to TSYS
- Problem: Failed to transmit Disputes response uploads to TSYS
- Solution: Failed Disputes response uploads successfully identified and re-submitted to TSYS
- Post-transaction error message after successful VT payments
- Problem: Virtual Terminal displayed “Error receiving transaction data” after successfully running a payment and being redirected to the receipt page
- Solution: Virtual Terminal error fixed for Mobile EMV or External EMV transactions
- NOTE: previously fixed for manually-entered card transactions only
- Incorrect transaction amount on Virtual Terminal receipts
- Problem: Virtual Terminal displayed receipts with surcharge amount being added twice
- Solution: Virtual Terminal receipts updated to accurately reflect total transaction amount
These updates aim to keep you up-to-date.
Thank you for your continued support! 🚀
New Update: Enhanced Document Upload for Disputes – February 14, 2025
We’re excited to announce improvements to the document upload process for disputes, designed to make your experience smoother and more intuitive!
What’s New?
- Clear File Size Limits: To avoid any confusion, we’ve added a message that clearly states the maximum file size for uploads is 10MB.
- File Name Character Limit: You’ll now see a message if your file name exceeds the 65-character limit, helping you rename your files accordingly.
- Comment Section Character Limit: We’ve updated the character limit for comments to 450 characters. A message will notify you if your comment exceeds this limit.
- Accepted File Types: The file upload section now includes text specifying the accepted file types: JPEG, TIFF, and PDF.
These updates aim to reduce any confusion and ensure a seamless document upload experience. We hope these changes make your interactions with our platform even better!
Exciting Updates: Enhancements to Existing Features – February 7, 2025
We’re thrilled to share some improvements that will make managing disputes and user roles even more seamless!
What’s New?
- Case Number in Dispute Management:
- We’ve added a “Case Number” header text to the Case Details section. This change groups and repositions key details, making it easier for merchants to find and understand the Case Number.
- This update aims to reduce confusion and enhance awareness of important case details.
- Removal of “Outcome” Column in Completed Tab:
- To clarify that “Completed” cases do not necessarily mean the completion of a dispute claim, we’ve removed the “Outcome” column from the Completed tab.
- This change helps prevent any misunderstandings about the final determination of completed cases.
Resolved Issues:
- User Management Discrepancy/Lag:
- We’ve addressed the lag and discrepancies that occurred when applying changes in the User Search and User Roles pages.
- This fix ensures a smoother and more accurate user management experience.
We hope these updates enhance your experience and make managing disputes and user roles more intuitive. Thank you for your continued support!
Resolved Issue: Dispute Notifications Now Working Smoothly – February 4, 2025
We’re pleased to announce that we’ve fixed an issue where merchants were not receiving dispute notifications. This update ensures that you stay informed about all your dispute cases without any interruptions.
Thank you for your patience and continued support as we work to improve your experience!
Resolved Issues: Enhancements and Fixes – February 1, 2025
We’re excited to share some important updates that will improve your experience with our platform!
Dispute Management: Submit Button
- We’ve added a debounce feature to the Submit button, preventing merchants from submitting multiple dispute evidence uploads in a short period of time. This ensures a smoother and more efficient upload process.
Merchant Portal: Legacy Account Formats
- We’ve updated the frontend to correctly display the MID format for legacy merchant accounts using Paylink. This resolves any misappropriations and ensures accurate information is shown.
Okta-Twilio SMS Integration
- We’ve fixed an issue where Okta was passing incorrect user data to Twilio Event Hook during new registrations. This ensures that only the correct data is transmitted.
These updates are designed to enhance your experience and ensure the platform runs smoothly. Thank you for your continued support!
Resolved Issue: Reactivating Suspended Recurring Payment Plans – January 24, 2025
We’re pleased to announce that we’ve fixed an issue affecting recurring payment plans. Previously, plans that were in a Suspended status could not be reactivated. With this update, once a plan is back in active status, it will seamlessly resume payment processing according to the desired schedule.
Thank you for your patience and continued support as we work to improve your experience!
Resolved Issue: Accurate Dispute Notifications for Updated Email Addresses – January 23, 2025
We’re excited to announce that we’ve fixed an issue where dispute notifications were being sent to the old email address after a merchant business owner’s email address was updated. Now, notifications will be correctly sent to the new email address, ensuring you stay informed without any interruptions.